Customer Service
Installation Guide for laying carpets
Our instructions for laying carpets are valued both by private individuals and by professionals. The straightforward and systematic construction of the booklet gives practical tips and easily comprehensible illustrations of the most common questions relating to carpet installation.
If you do not have the necessary technical expertise, we would recommend that you get the help of a specialist. Make sure that the specialist you consult has had the right kind of experience in the laying of hard fiber (coir, sisal) carpets. These sometimes call for procedural methods which carpet layers who specialize in wool and synthetic materials will not be familiar with. Experienced carpet layers can be recommended to you by your Ruckstuhl specialist, or by our representatives in different countries.
What we offer to help you keep your carpets clean
Hotline for advice on the topic of «Cleaning natural fibre carpets». Information is available either in German or in English. If you dial the number: +41 (0)62 919 86 66, or email info@objekt-service-aachen.de, you will be advised by qualified experts seven days a week, from 8.00 am to 8.00 pm (CET). Our «Cleaning brochure» contains a whole range of useful tips on maintenance, and tells you how to get rid of all kinds of spots. You are welcome to download this document.
Since 1881 we have been committed to the highest quality standards, an aesthetic approach to materials combined with a rigorous adherence to ecological requirements. Our natural fibre carpets and area rugs are equally suitable for domestic settings and for the contract sector.